Refund and Return Policy

Effective Date: March 11, 2025

At Trutopis, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a clear and fair refund and return policy.

Eligibility for Returns
You may return any unused and unopened items within 30 days of purchase for a full refund. Items that are damaged, used, or opened may not be eligible for return, unless the product is faulty or defective.

Refund Process
To initiate a return, contact us via email or phone. Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 10 business days.

Non-Refundable Items
Certain products, such as personalized or clearance items, may not be eligible for a return or refund.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us to arrange for the return and replacement.

Shipping for Returns
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Changes to This Policy
We may update our refund and return policy from time to time. Please check this page regularly for any changes.

Contact Us
If you have any questions or need to initiate a return, please contact us:
Phone: 077 5178 7326
Email: info@trutopis.xyz

Thank you for shopping with Trutopis!